FAQ

FAQ

School buses

You will find the bus stops and timetables on the school’s website, for both pick-up and drop-off.

  1. This information can be found in the ROUTES AND STOPS
  2. Select the route to find the different bus stops and approximate passing times.
  3. You’ll find a search bar on the right-hand side of the page. Enter your pick-up or drop-off address and you’ll find the nearest stop to this location. Alternatively, you can zoom in on the map to locate the various bus stops along the route.
  4. Below each stop you will find information about the specific address, stop code, passing times and route. The name of the bus stop can also be found by clicking on the stop.

If you have any questions, feel free to call us on +34 973 750 090 from Monday to Friday, between the hours of 08.00-13.30 and 15.00-18.00.

Different stops can be selected to meet the needs of each student at any given time. In other words, one stop could be selected for morning pick-up, and another stop could be selected for afternoon drop-off. Specific stops can also be selected for specific days. Students enrolling at the school for the first time will be given a form which must be filled out at the time of enrolment. Students who are already enrolled at the school will be sent a form before the end of the school year, which they must fill in and return if they wish to change their stop ahead of the upcoming year. If they do not return the form, they will keep the same stop for the next school year.

Stop changes may also be authorised during the school year, although this is subject to availability. Please note that these requests are dealt with in order of receipt. For this reason, we advise making the changes within the window provided.

You can consult the routes at: http://bus.autocarsgamon.com/linies.php?idschool=1

  1. This information can be found in the ROUTES AND STOPS
  2. Select the route to find the different bus stops and approximate passing times.
  3. You’ll find a search bar on the right-hand side of the page. Enter your pick-up or drop-off address and you’ll find the nearest stop to this location. Alternatively, you can zoom in on the map to locate the various bus stops along the route.
  4. Below each stop you will find information about the specific address, stop code, passing times and route. The name of the bus stop can also be found by clicking on the stop.

Yes. The company must be informed of any changes to the student’s travel arrangements (bus stop, line, etc.) during the academic year, including their first name, surname(s), school year, date of change request, reason for change, current stop and requested stop.

If the change is for the rest of the school year, this request should be sent via email to:

One-off changes can be requested on the school’s app or on the inbus.app.

Lost objects will be handed over for collection at the school’s reception. If they are found in the afternoon, they will be handed over the morning after. If they are found in the morning, they will be handed over on the same day.

If you have any questions in this regard, feel free to call our offices (+34 973 75 00 90) or contact the school directly. You can also contact us via our form.

Regular line

The timetables can be consulted in the public transport section of our website.

In order to ensure the accessibility of our regular line buses, please be sure to inform us of any specific mobility-related requests at least 24 hours in advance.

One bicycle can be stored per passenger, totally free of charge. However, this depends on how much space is available in the hold and the size of the bus in question. We also apply a limit of 5 bicycles per bus.

The bicycle must be clean and safely stored in the hold. It is suggested that passengers store their bikes in a case, as the person travelling with the bike will be responsible for any damage caused to the bus, other items stored in the hold and any damage caused to the bike itself.

Pets are forbidden from our services, with the exception of guide dogs and small domestic pets. They must be transported in appropriate carriers and must not be noisy, smelly or affect the comfort of the rest of the passengers in any other way.

Each passenger is entitled to bring up to 25 kg of luggage with them, totally free of charge. However, this luggage must be stored in a bag or suitcase not exceeding 100 x 60 x 25 cm.

Children under the age of 4 can travel for free, provided that they do not occupy any available seats and that the documentation accrediting their age is presented.

Minors can travel unaccompanied on regular lines under the following circumstances:

  • Children under the age of 10 years old, cannot travel on their own.
  • Children aged between 10 and 12 years old must carry an authorisation slip signed by the company. The family of the minor must come to the company to fill out, in duplicate, an authorisation slip (FOR-05-14– TEMPORARY AUTHORISATION SLIP FOR MINORS), which must be handed in at the company’s offices for validation ahead of the journey. The reception staff will make sure that the adults are the parents or legal guardians of the minor in question, carrying out all required checks of their personal details. Once this has been completed, the company will sign and stamp the authorisation document. All authorisation slips without this signature and stamp will be deemed invalid.
  • Children over the age of 12 years old can travel on their own.

There are two types of cards:

Personalised cards: the first name, surname(s), national ID number and a photograph of the passenger will appear on the back of the card. All integrated travel passes can be loaded onto these cards.

General cards: no information about the passenger will appear on these cards. The T-10, T-10/30 and T-50/30 travel passes can be loaded onto these cards.

General cards can be purchased at Lleida Bus Station’s Customer Service Office (OAC) and from any of the points belonging to the metropolitan transport authority (MTA) sales network. These include kiosks, tobacconists, lottery offices, etc. in the different towns and villages of the Lleida region. These cards cost €2.30 each.

Personalised cards can be purchased at Lleida Bus Station’s Customer Service Office (OAC) and from all town halls in the region, upon presentation of a photocopy of a national ID card and a passport-sized photo. These cards cost €3.30 each.

You can top up your card on any of our regular line buses; in the MTA’s Customer Service Centre (CAC); and from any of the points belonging to the MTA sales network in the different towns and villages of the integrated area. You can top up your card with a travel pass as long as there are still trips on it and it hasn’t expired. On the other hand, if you wish to load a travel pass that is different to the existing one to your card, you will need to wait for the latter to expire.

4 trips/day: the T-mes
2 trips/day: the T-50/30
3 trips/week: the T-10/30
Sporadic trips: the T-10
Trips with family members/friends using a single card: the T-10

Yes, as long as all the trips have been used or the pass has expired.

Discretionary services

You can request a budget by filling out the form on our website.
You can also call us from Monday to Friday on +34 973 750 090 between the hours of 07.30-13.00 and 15.00-19.00.

If you’ve left something on one of our buses and you would like to retrieve it, please fill out the following form on our website.

You can also call our offices on +34 973 750 090 from Monday to Friday between the hours of 09.30-13.00.

Our fleet includes buses of varying capacities. You can view our fleet of buses here.

We have various buses that are adapted for those with reduced mobility, with space for up to six wheelchairs.

Weddings

You will need to book the service at least two weeks in advance.

Our fleet includes buses of varying capacities. You can view our fleet of buses here.

We can provide transportation services for wedding guests and make suggestions on the best route(s) to take.

Maximum flexibility guaranteed!

Payments must be made in advance, either via bank transfer or in person at our offices.

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