Survey School and Excursions

Organization / Company:

Date:

Contracted Service:

Customer service	1	2	3	4	5	6	7	8	9	10
Was it easy to contact the company?	1	2	3	4	5	6	7	8	9	10
Was the service you received correct?	1	2	3	4	5	6	7	8	9	10
Was the presentation of the service and the information supplied clear?	1	2	3	4	5	6	7	8	9	10
Were your queries dealt with rapidly?	1	2	3	4	5	6	7	8	9	10
In the event of incidents, how would you evaluate the capacity for reaction and response?	1	2	3	4	5	6	7	8	9	10
Does the service meet that which you agreed on? (value for money)	1	2	3	4	5	6	7	8	9	10
Give your score, from 1 to 10 (1 being the lowest and 10 the highest scores)

Service	1	2	3	4	5	6	7	8	9	10
Punctuality	1	2	3	4	5	6	7	8	9	10
Vehicle � state of upkeep	1	2	3	4	5	6	7	8	9	10
Accessibility and comfort	1	2	3	4	5	6	7	8	9	10
Vehicle cleanliness	1	2	3	4	5	6	7	8	9	10
Driving	1	2	3	4	5	6	7	8	9	10
Driver's uniform	1	2	3	4	5	6	7	8	9	10
Driver: attention and service	1	2	3	4	5	6	7	8	9	10
Attention and service by travel service companion or guide � where applicable	1	2	3	4	5	6	7	8	9	10
Incident reaction capacity - where applicable	1	2	3	4	5	6	7	8	9	10
Give your score, from 1 to 10 (1 being the lowest and 10 the highest scores)

Did the service fulfil your expectations/needs? Yes No

Suggestions and/or proposals for improvement

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