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Enquesta Escolars i Excursions

Customer service 1 2 3 4 5 6 7 8 9 10
Was it easy to contact the company?
Was the service you received correct?
Was the presentation of the service and the information supplied clear?
Were your queries dealt with rapidly?
In the event of incidents, how would you evaluate the capacity for reaction and response?
Does the service meet that which you agreed on? (value for money)
Give your score, from 1 to 10 (1 being the lowest and 10 the highest scores)
Service 1 2 3 4 5 6 7 8 9 10
Punctuality
Vehicle � state of upkeep
Accessibility and comfort
Vehicle cleanliness
Driving
Driver's uniform
Driver: attention and service
Attention and service by travel service companion or guide � where applicable
Incident reaction capacity - where applicable
Give your score, from 1 to 10 (1 being the lowest and 10 the highest scores)

Did the service fulfil your expectations/needs?

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